At Xenotrixa LLC (operating at https://xenotrixa.com), we are deeply committed to protecting the privacy and security of the personal data of our valued customers and website visitors. While Xenotrixa LLC is based in Ventura, California, USA, we recognize the growing importance of global data protection standards and strive to align our data handling practices with the core principles of the General Data Protection Regulation (GDPR). This commitment extends to all data subjects, particularly those residing in the European Economic Area (EEA), ensuring a high level of privacy and transparency in how your data is managed.

1. Data Controller Information 

Xenotrixa LLC is the data controller responsible for your personal data collected via https://xenotrixa.com. Our contact details are: Xenotrixa LLC 1603 Palma Dr, Ventura, CA 93003, United States

Email: support@xenotrixa.com

Phone: +1 (805) 644-5518

2. Personal Data We Collect 

We collect personal data that is necessary for us to provide our health & beauty products, fulfill your orders, and enhance your shopping experience. This data may include:

  • Identity Data: Your first name, last name, and title.
  • Contact Data: Your billing address, shipping address, email address, and telephone number.
  • Financial Data: Payment card details which are processed securely by our third-party payment processors (Stripe, PayPal). Please note, Xenotrixa LLC does not directly store your full credit card details.
  • Transaction Data: Information regarding the products you have purchased from us.
  • Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you navigate and use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us and our third parties, and your overall communication preferences.

3. How We Collect Your Personal Data 

We collect data directly from you when you:

  • Create an account on https://xenotrixa.com.
  • Place an order for our cleaning and sanitary products.
  • Subscribe to our newsletter or other marketing communications.
  • Contact our customer service team via email at support@xenotrixa.com or phone at +1 (805) 644-5518 during our customer service hours (Monday-Friday 9AM-5PM EST).
  • Provide feedback or participate in surveys. We also collect certain technical data automatically as you interact with our website, utilizing cookies and similar tracking technologies.

4. Purposes and Legal Basis for Processing Your Personal Data 

We process your data for specific, legitimate purposes and rely on clearly defined legal bases:

  • Performance of a Contract: To process and fulfill your orders, manage product delivery, and administer your customer account.
  • Legitimate Interests: To improve our website and services, personalize your user experience, conduct analytics, prevent fraud, and inform you of relevant products or offers (where permitted by applicable law).
  • Consent: Where you have provided your explicit consent for specific activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.
  • Legal Obligation: To comply with applicable legal and regulatory requirements.

5. Data Security 

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Our website utilizes SSL encryption, and we employ secure servers and strict internal policies to protect your information. Our e-commerce platform, WooCommerce, also adheres to high industry security standards.

6. Data Retention 

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

7. Sharing Your Personal Data 

We may share your personal data with trusted third-party service providers who assist us in operating our business and delivering our services, such as:

  • Payment processors (Stripe, PayPal) to securely handle your financial transactions.
  • Shipping and delivery services to fulfill and deliver your orders.
  • IT and system administration service providers to maintain our website and IT infrastructure.
  • Professional advisors (e.g., lawyers, accountants) when required for legal or business compliance. We only share the minimum necessary data and ensure that these third parties are also committed to protecting your data and process it in accordance with applicable laws.

8. International Data Transfers 

As Xenotrixa LLC is based in the United States and does not ship internationally, your data will primarily be processed and stored within the US. In instances where any data transfer to a location outside the EEA might occur through our service providers, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may utilize specific contracts approved by the European Commission which are designed to give personal data the same protection it has in Europe.

9. Your Data Protection Rights (GDPR) 

Under GDPR, individuals, especially those residing in the EEA, have specific rights concerning their personal data. Xenotrixa LLC is committed to upholding these principles for all our customers:

  • Right to Access: You have the right to request copies of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us promptly at support@xenotrixa.com or +1 (805) 644-5518. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise your data protection rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Cookies 

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. For detailed information on how we use cookies and how you can manage your preferences, please refer to our dedicated Cookie Policy (if available on our website).

11. Changes to This GDPR Compliance Statement 

We may update this GDPR Compliance Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated statement on our website. We encourage you to review this statement periodically.