This document outlines the Terms and Conditions ("Terms") governing your use of the website https://xenotrixa.com ("Site") and the purchase of products from Xenotrixa LLC. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.
1. General Information
Company Name: Xenotrixa LLC
Website URL: https://xenotrixa.com
Contact Email: support@xenotrixa.com
Contact Phone: +1 (805) 644-5518
Full Address: 1603 Palma Dr, Ventura, CA 93003, United States
Customer Service Hours: Monday-Friday 9AM-5PM EST
2. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.
3. Products and Services
Xenotrixa LLC specializes in Health & Beauty products, specifically Cleaning and sanitary items. We strive to ensure that all descriptions and images of products displayed on the Site are accurate. However, we do not guarantee that product descriptions or other content of this Site is entirely accurate, complete, reliable, current, or error-free. All products are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.
4. Pricing and Payment
All prices are listed in US dollars and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, Amex), Stripe, and PayPal. All payments are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
5. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.
6. Shipping Policy
Order Processing: Orders are typically processed within 1-2 business days from the time of purchase.
Shipping Region: We currently only ship within the United States. We do not offer international shipping.
Shipping Rates: We are pleased to offer Free Shipping on all orders.
Delivery Time: Once shipped, orders generally arrive within 3-5 business days. Please note that these are estimated delivery times and actual delivery may vary due to carrier delays or unforeseen circumstances
7. Return and Refund Policy
Return Window: You may return eligible products within 30 days of the purchase date.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.
Return Shipping: Xenotrixa LLC will provide a prepaid return label for all eligible returns. You will not be responsible for the cost of return shipping.
Restocking Fee: No restocking fee will be applied to eligible returns.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges: If you need to exchange an item, please contact us at support@xenotrixa.com.
8.Intellectual Property
All content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Xenotrixa LLC or its content suppliers and protected by United States and international copyright laws.
9. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall Xenotrixa LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend and hold harmless Xenotrixa LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.
12. Dispute Resolution
Any dispute or claim relating in any way to your use of any Xenotrixa LLC Service or to any products or services sold or distributed by Xenotrixa LLC will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Use as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at 1603 Palma Dr, Ventura, CA 93003, United States.
13. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
14. Contact Information
Questions about the Terms and Conditions should be sent to us at support@xenotrixa.com, or by
phone at +1 (805) 644-5518, or
by mail at 1603 Palma Dr, Ventura, CA 93003, United States.
Our customer service hours are Monday-Friday 9AM-5PM EST.